Fraud Investigations Specialist

The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.

As a Fraud Investigation Specialist you’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk.

• Monitor the risk alert queue and identify high risk behaviour within the business portfolio
• Conduct fraud investigations within service level agreements to reduce potential revenue losses
• Attain a thorough understanding of GoCardless’ product, policies and processes
• Lead on customer-facing correspondence and work with various teams across the business to ensure we provide a seamless merchant experience

• You have some experience in a fraud investigations role or similar and are looking for your next challenge
• You use logic and reasoning to separate legitimate behaviour from suspected illicit activity
• You understand the implications of new information for both current and future problem-solving and decision-making
• You use your written English skills to strike the right tone with internal and external stakeholders.
• You’re driven by initiative, and understand the impact of every decision you make on our merchants
• Results-focused: You can prioritise, organise, and show initiative and willing to get the job done

• Wellbeing- stay healthy with dedicated support and medical cover
• Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Parental leave - to suit everyone embarking on life's great adventure
• Learning Budget - lead your own development with an annual learning budget
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)