Job Description

Radisson Hotel Group is hiring Front Office Manager in Riga, Park Inn by Radisson Riga Valdemara Hotel. If you are ready to be part of hospitality business, buckle your seat belt and drive fast, by being a part of the team who will work for our hotels to become great again - Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter with ‘’Yes I Can’’ attitude. In Radisson we stand out together as one team and make memorable moments for our guests, because we are a hotel you can rely on.

Key Responsibilities:

Provide professional customer service.
Welcome hotel guests, ensure check-in and check-out.
Perform audits and reporting.
Lead the Reception team.
Be aware of any special requests and requirement guests may require.
Provide and maintain high service and customer care standards to hotel guests.
Maintain high confidentiality in regards to guest privacy.

Requirements:

A minimum of 2 years experience in a front office management role.
Strong leadership and team management skills, with a demonstrated ability to train and develop staff.
Exceptional organizational skills and attention to detail.
Ability to handle high pressure situations and make decisions quickly and effectively.
Knowledge of EMMA (Radisson Hotel Group PMS) and OPERA PMS system (or similar) will be considered as an advantage.
Excellent team player with strong communication skills.
A customer-oriented mindset with a commitment to delivering outstanding service.
Fluent English, Latvian, other languages will be considered as an advantage.