JD Sports Store Manager Riga AKROPOLE

Role Overview:

Managing the store team, you will focus on driving sales and maximising store profitability, while providing industryleading service on the high street. You will continue to exceed your stores KPIs and maintain the company standardswhile following company guidelines. Most importantly you will represent JD Sports in the most professional manner.

Customer Service:

Maintain customer retention by providing first class service.
Deal with enquires and complaints and resolving the issue/request.
Drive consistency within your internal teams to achieve the highest service levels.
Have a strong understanding of the Mystery Shopper programme, Customer Satisfactionsurveys and Net Promoter Score (NPS).

Sales:

Ensure that targets are achieved and, where possible, exceeded.
Analyse Oracle reports to assist you in making key sales decisions.
Manage in store devices in order to capitalise on a wider range of products.
Confident use of the store’s dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.

Visual Merchandising:

Following a weekly brief, ensure that this is applied to your store and maintain high visualstandards.
Attract, engage and motivate customers into making purchases in store by using the latestvisual techniques.
Making sure that all new product and advertised product is all visible and in the correctlocations.
Ensure mannequins, displays and windows are updated in accordance with Visual Merchandisingguidelines.

Training and Development:

Develop existing team members and encourage progression within the company.
Hold regular training meetings within store, making sure the team around you are able tomaintain the high standards required.
Keep track of internal progression, ensuring all personnel complete the relevantE-Assessments.
Management development should be prioritised by the use of the in-house TraineeManagement Academy.