Job Description

? Ready to kick-start your IT career while using your German language skills?

We’re looking for a Junior IT Support Specialist (German-speaking) to join our Servicedesk team! ?

In this role, you’ll support colleagues with everyday technical issues and help ensure a smooth and reliable IT experience across the organization. ?️

If you're confident working with computers, enjoy helping others, and want to grow your skills in a collaborative environment - we’d love to hear from you! ?

Handle customer phone calls in line with service goals.
Resolve incidents and requests remotely within defined service levels.
Monitor and follow up on active cases to ensure timely resolution.
Perform efficient troubleshooting and document actions taken.
Adhere to established processes and procedures.
Communicate clearly with customers about case progress.
Escalate cases not meeting service level expectations.
Take ownership of assigned customer cases.
Suggest task optimizations based on experience and initiative.
Participate in team and departmental meetings.

Requirements

Completed secondary education.
Fluent in German (B2+ level).
Fluent in English (B2+ level).

Nice to have

IT education (preferable).
ITIL Foundation certification (preferable).

Company offers

An international, culture-driven and welcoming environment.
A hybrid working model.
Training and growth opportunities, including company-sponsored certifications and learning tailored to your career goals.
Company events and an active social life.
Covered telephone expenses (after probation).
A modern, cozy office in the heart of Riga at Antonijas iela 17 (Magdalēnas kvartāls), with free parking.
Gym membership with a symbolic co-payment.
Company-covered health insurance starting from your first day.