Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
Job Description
- To handle, troubleshoot and resolve customer solution related and network related issues, events, and incidents.
- Communicate with Webbing customers directly and via mass communication tools.
- Monitor the performance and capacity of mobile network and internal systems using a variety of tools.
- Coordinate and communicate issue, incident and event handing within Webbing internal teams and vendors.
- To track and document all issues and resolutions in detail.
- Hybrid mode with options to work night shifts from home.
Requirements
- Fluent written and verbal English communication skills - must.
- Degree in Telecommunications or IT (studies can still be in progress) - must.
- Ability to work in shifts - must.
- Previous experience working with technical support and troubleshooting in mobile technologies (mobile core & roaming) and/or familiar with mobile networks & technologies (2g, 3g, 4g, 5g structure and technology) will be considered an advantage.
- Problem - solving skills.
- Interest in mobile technologies, IoT and technologies in general.
- Strong personal drive and great desire for self-learning.
- Accuracy and a high sense of responsibility.
What we offer
- An exciting and challenging workplace with great skill and knowledge development opportunities.
- The opportunity to join a team of highly professional specialists in an international environment.
- The opportunity for professional development within a reputable international innovative and growing company.
- Salary level: 1600-1800 EUR gross + potential to earn additional for night shifts and public holidays.
- Social benefits.
- 200 EURO monthly Wolt food allowance.
- Medical insurance.
- Free mobile services with Tele2.
- Car parking spot.
- Team events.
