Klientu konsultants/-e ar poļu val. zināšanām darbam no mājām / Polish speaking customer support representative work from home

Transcom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Customer Service Representative for Western Union. This role will focus on providing an excellent customer experience by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

Join Transcom as a Polish-speaking customer experience specialist! In this role you will:

• Answer inbound customer calls in Polish and analyze the issues in a fast, constructive manner.
• Solve customer's issues in regard to money payments both of simple and more complicated nature.
• Take your communication skills to the next level by leading professional conversations with clients.
• Provide an excellent customer experience.
• Work in a shift schedule (shift is 8h30min) - 8 hours a day and 40 hours a week. Working hours: Monday - Friday: 09:00-00:00, Saturday 9:00-21:00, Sundays are off and after some time it is possible to work longer shifts, therefore having more days off.
• Work with set goals, where you will be assessed on speaking time and customer satisfaction.

What we are looking for?

• Eager to learn new things and quickly adapt to change.
• Prioritize customers and are always willing to help others.
• Have a problem-solving mindset and attention to detail.
• Speak fluently in Polish and you have good English skills.

To work from home: 

• complete training from the office in Riga (hotel for that period is provided).

What's in it for YOU!

• Working in an international environment with people from all around the world.
• Career opportunities, 90% of our managers grew up in Transcom.
• Benefits – health insurance, team-building activities, taxi services, free gym, etc.
• Engage in additional sports and social responsibility activities.
• Flexible work schedule.
• Salary above the average level in Latvia.
• Professional training and excellent experience in customer care.

If you are interested in this job offer, please press "Apply now" ("Pieteikties").