Night Guest Service Agent (m/f) Night Sidekick

Zoku, which is Japanese for family, tribe or clan, facilitates global living and working for the traveling professional. Zoku is a new category in the hotel industry: a flexible home/office hybrid, also suitable for long stays, with the services of a hotel and the social buzz of a thriving neighbourhood. You can live, work, relax and socialize with like-minded people – while getting wired into the city. 

Zoku still feels very much like the high-energy and ambitious entrepreneurial start-up from its early beginnings; yet, it also benefits from strong financial backing and a professional set-up to “make it big”. Zoku is created by a small team of highly enthusiastic and engaged individuals who bring on board bags of enthusiasm and gumption. It describes itself as “a sprawling family thanks to an amazing group of people who have supported the company over the last few years”. 

After opening the first Zoku in Amsterdam in 2016, the team started the European expansion and has now several deals in the pipeline to open in 2021 and beyond.

Further information on Zoku can be found at www.livezoku.com, as well as by browsing its various social media platforms (e.g. Facebook, Instagram, Twitter and Youtube).

It is also noteworthy to mention that Zoku became B-corp certified in August 2018. On its website, under the ‘Green Zoku’ page you can find an overview of Zoku’s social and sustainable responsibilities as well as its impact vision, i.e. the ‘why’ as it pertains to how we believe we can make a difference 

Zoku needs Night Sidekicks that easily connect to people, provide a warm welcome and help residents from A to B instead of being a traditional formal waiter. As a Night Sidekick, you will be our residents’ go-to person, connector and problem solver during the night. You will need to love sharing advice, looking after people and building a nest for our residents and always striving to provide service in better and more creative ways. The job of a Night Sidekick is highly versatile, flexible and focused completely around Zoku’s residents and making them feel at ease while connecting them to others. It involves welcoming, checking in and out our night owls, cleaning and making sure breakfast is ready in the morning. The Night Sidekick position reports to the Duty Managers.

We will be opening our third location in Vienna, Austria, in, Q1 2021. Located in the central Second District of Leopoldstadt, Zoku Vienna will be close to the Vienna University of Economics and Business, the Messe Wien Conference Center, and the iconic Prater park.

As a Night Sidekick you are responsible for being the first point of contact to anyone walking through Zoku’s doors at night. You are the glue that holds this place together and responsible for the well-being and security of our residents, this includes also being the point of contact in case of a fire evacuation.

• As of 11pm: Start your shift with a handover together with the evening team, serve the last drinks to our residents and start locking down the building for the night.
• As of midnight: Clean the coffee machine and make the place and terraces look ready for the morning; are the pillows in the right place, are the decorative items tidy and our toolboxes full? You are in charge!
• Around 2:00 am: After all check ins are completed, the End-of-Day reports are ran on our property management system. Then all the relevant daily reports are sent to the management team.
• Around 4:00 am: Start preparing breakfast in our Living Kitchen with baking some fresh croissants and placing all other items on the buffet.
• After 6:00 am: Our chef arrives to start up breakfast. At 07.00 am it's handover time with the morning team.

• Have a background in serving and/or helping people
• Love to take care of an unforgettable stay where people feel at home and get connected with others and the city surrounding them
• Are genuinely friendly, pro-active and open; like to work on their own with minimal supervision
• Care about security and wellbeing of our residents
• Are eager to get the best out of themselves and their peers
• Want to know and share everything about Vienna
• Are night owls, who love to live and work while others are sleeping

MUST HAVES

• You have some experience in the hospitality industry, hotels preferred
• You are fluent in English, German or any other language is a plus
• You are an EU resident or have a valid working and living permit to work in Austria
• You are fully flexible / no fixed working days/hours
• You love to work at night and you don’t mind working alone

• A market conform salary, in accordance with experience and know-how (minimum of € 1.750 gross per month based on full time)
• Full time (40 hours)  position at “One of the 25 Coolest Hotels in the World” according to Forbes
• 25 vacation days to relax and unwind, based on full time (40 hours)
• A cool comfy uniform – no more looking like a log!
• Exciting on-the-job training opportunities
• Cool Benefits