Online Support Agent (Latvia)

Are you a quick-thinking problem solver who enjoys helping people? We're looking for a motivated Online Support Agent to join our Retention Team. In this role, you'll be one of the voices of our brand, supporting customers across multiple channels and helping them get the most value from our products. It's a fast-paced, high-volume environment where every interaction is an opportunity to solve problems, build trust, and make a positive impact.

We are looking for a dedicated team member to join us with 100% focus on Nutrameg’s growth. Our vision is to build long-term collaborations with our teammates, fostering a work environment where you can fully focus, unleash your potential, and grow together with the team.

• Handle a high volume of customer conversations via email, live chat, and social media while providing timely, professional support.
• Help retain customers by understanding their needs, resolving concerns, and identifying the best solution for every situation.
• Meet individual and team performance targets while maintaining a high standard of customer experience.
• Follow company policies, processes, and quality standards to ensure consistent support.
• Collaborate with teammates to improve processes and share knowledge.

• Ability to work rotating shifts, including mornings, afternoons, evenings, weekends, and public holidays.
• Excellent written and spoken English.
• Strong computer skills and the ability to quickly learn new tools and systems.
• Excellent communication, multitasking, and problem-solving skills.
• Comfortable working in a fast-paced, high-volume, KPI-driven environment.
• Positive attitude, strong work ethic, and eagerness to learn.

Nice to have

• Previous experience in customer support, retention, or another customer-facing role is an advantage.

• Exceptional people. Work shoulder to shoulder with A players and top talents.
• Growth & development. Your growth is our growth. Dream big with no cap on your training budget, the sky's the limit on how far you can level up.
• 100% remote possible for people based in Latvia.
• Health insurance. Private health insurance after the probation period to support your well-being.
• Top-tier work tools. You'll be set up with a MacBook and everything else you need to do your best work (including tools and subscriptions).
• Better together. Team buildings in Europe, seasonal getaways, and activities that turn colleagues into friends.