Operations Manager (Mid to Senior)

Millions of people across Europe are looking for better ways to build long-term wealth. We're building the platform that makes it possible. Currently we are on a journey to obtain a banking license from the European Central Bank (ECB) that will open new possibilities and help us build even more trust, which is key to long-term wealth building.

This is one of the highest-exposure roles at Mintos. As our Operations Manager, you'll own a broad, cross-functional portfolio of projects that touch the entire company, spotting new business opportunities, building the KPIs teams run on, and untangling processes no one has mapped yet. The specific projects will change; the constant is company-wide impact and a real fast track to grow.

You'll turn Mintos' scaling, regulatory, and product needs into clear, well-documented workflows to ensure Mintos grows without friction. It's hands-on, and suits someone who likes both complex business-development challenges and the messy detail underneath them.

What makes or breaks the role: you'll work with every team and drive execution across them, aligning people who don't report to you and making things land. You'll report to the Head of Operations and work daily with Operations, Product, Finance, Compliance, and Engineering.

• Own a cross-functional initiative portfolio: drive projects spanning multiple teams, keep them moving, and make sure they land
• Launch new projects and initiatives that drive scaling and business growth from spotting the opportunity to standing up the process behind it
• Pick up the ownerless quick wins - high-value improvements that fall between teams and get them done
• Design and improve operational processes end to end: map current workflows, find bottlenecks, redesign for scale, and document them so they're repeatable, automation- and audit-ready
• Keep operations measurable: help teams define the KPIs and OKRs that matter and set up simple ways to track whether initiatives actually work
• Build compliance and product requirements into how processes work: sound by default, without turning the team into legal experts

What success looks like in your first year

• Several cross-team initiatives shipped that measurably improved how Mintos scales
• Core operational processes mapped, redesigned, and documented with clear owners and metrics where there were none
• Teams running on KPIs/OKRs they trust, and a visible reduction in work that falls through the cracks between teams

• 3+ years experience in a fast-paced international business environment
• A track record of driving cross-functional projects to completion, including aligning stakeholders you don't manage
• Strong analytical skills: you break complex problems into smaller ones, work comfortably with data, and make decisions with it
• Experience designing or improving processes, ideally toward automation
• A degree in finance, economics, business, or an equivalent analytical background
• Comfort operating in a regulated environment (Mintos is MiFID II–licensed and transitioning to a bank)
• Proactive, self-motivated, and driven to make an impact, with a get-things-done mindset
• The ability to make a strong business case and win people over to help you execute.

• Competitive salary and stock options. Your experience and contribution matter, and we reflect that in fair compensation. You’ll also receive equity so you can share in the value you help create.
• Flexibility that fits real life. We understand how important it is to stay connected with colleagues while having the opportunities to work remotely. Come to the office to collaborate and be productive side by side, work from home when you need to, and spend up to three months each year working from another country.
• Generous vacation policy. Rest and recovery are essential. We don’t limit vacation to the minimum required by law. Take the time you need to recharge and come back refreshed.
• Learning and growth. An annual €1,200 learning budget to support your professional and personal growth. Whether you want to explore something new or deepen your expertise, we’ll support you along the way.
• Very well-equipped office. Comfortable environment matters. When in the office, enjoy the parking, showers, kitchen with snacks and drinks, massage chair, nap room and others.
• Proud to be recognized for fairness Mintos was recognized by Figure Baltic Advisory for fairness and equality in compensation and representation, achieving 3rd place in 2025.
• International team of 200+ people from 17+ countries Join a diverse team where different perspectives and experiences are valued. We work across Europe, share ideas openly, and collaborate to solve meaningful challenges together.