Operations Specialist, Bolt Drive

About the role

The Operations Specialist is responsible for the day-to-day operations of Bolt Drive's fleet in Latvia. The role ensures that vehicles are available, safe, clean, and well maintained, delivering an outstanding customer experience while supporting business growth.

Working closely with the Operations Manager, external service partners, and cross-functional teams, you'll help maximize fleet availability, improve operational efficiency, control costs, and continuously optimize processes. This is a hands-on operational role where ownership, analytical thinking, and problem-solving are key to success.

Main tasks and responsibilities

• Manage the day-to-day operations of Bolt Drive's fleet in Latvia of 1,300 vehicles, ensuring high vehicle availability while minimizing downtime and repair delays.
• Coordinate vehicle maintenance, inspections, repairs, cleaning, tyre changes, towing, and other operational activities to maintain a safe, reliable, and high-quality fleet.
• Build and manage relationships with external partners, including repair shops, dealerships, and towing providers, ensuring high service quality, timely execution, and cost efficiency.
• Monitor fleet-related expenses, review invoices, and identify opportunities to optimize operating costs without compromising vehicle quality or customer experience.
• Analyse operational data, track key fleet performance metrics, prepare reports, and continuously improve operational processes through data-driven decision-making and automation.
• Support the Operations Manager with operational planning, market growth initiatives, and collaborate closely with local and HQ teams across Operations, Finance, Legal, and Customer Support.

• You have 2+ years of experience in operations, fleet management, logistics, mobility, automotive, rental, car sharing, or a similar operational environment.
• You have a solid understanding of vehicle maintenance, repair processes, and fleet quality management, with experience coordinating external service providers.
• You are confident working with spreadsheets, operational data, and performance metrics to drive improvements and make informed decisions.
• You are highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced operational environment.
• You have excellent communication skills in Latvian and English, enjoy collaborating across teams, and take a proactive, hands-on approach to solving problems.
• You hold a valid driving licence.

Nice to have

• Experience in car sharing, automotive operations, automation tools, or Russian language skills is considered a plus.

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model.