People Lead/ Scrum Master

WHO WE ARE?

Being the daughter company of Swisscom - leading telecommunications company and one of the most sustainable and innovative companies in Switzerland - we share the same values, vision and goals.

As a trustworthy and efficient Swisscom IT service partner, we create valuable customer experiences. We work in a strong collaboration with our Partners in Switzerland and attract and retain high performers.

We're expanding our footprint in Riga and actively seeking new colleagues to join our growing teams within this year.

We invite driven professionals to join us, grow with us, and help shape the future.

About the Team:

Join our Swisscom DevOps Center (SDC) community and take on a key role in supporting and developing our people within the Identity & Access Management (IAM) department in Latvia and across our international SDC organization.

You will support a community of around 20 employees, working closely with SDC teams, Swisscom Units, local HR and Team Coaches. This is a people-focused leadership role in an international technology environment, where you will help our employees grow, perform at their best and stay connected!

The role combines people leadership, employee development, operational coordination and stakeholder management.

Experience as a Scrum Master, Team Coach or in a similar Agile environment would be a strong advantage.

About the Role:

As a People Lead with Scrum Master responsibilities, you will have full people leadership responsibility for employees across IAM, supporting their development, performance, engagement and overall employee experience.

You will build trusted relationships with employees, understand their needs and aspirations, and work closely with Team Coaches, HR and Swisscom Units to ensure effective people-related processes and collaboration across the organization.

In addition, you will provide Scrum Master support on demand to three teams, helping them strengthen their ways of working, collaboration and agile practices when needed.

What will you do:

• Lead and support a community of around 15-20 employees.
• Build trusted relationships with employees through regular communication and proactive engagement.
• Support individual development, career growth and continuous learning.
• Drive talent, promotion and retention processes within your area.
• Support performance management and address performance challenges when needed.
• Coach and mentor employees and help them identify development opportunities.
• Foster a culture of open communication, constructive feedback, transparency and continuous improvement.
• Ensure that people-related processes are handled efficiently and in line with Swisscom and SDC policies and standards.
• Provide business/unit-level pre-approvals for topics such as training, Work-from-Abroad and service travel.
• Ensure that operational requirements such as time booking, chargeability, vacation planning, office presence and training-day planning are handled accurately and on time.
• Ensure compliance with relevant processes, policies and governance requirements.
• Work closely with other Team Coaches to support teams and coordinate people-related topics and leadership practices.
• Collaborate with IAM Leadership team in Switzerland, local SDC leadership and HR to ensure effective communication and collaboration.
• Keep employees informed about organizational goals, changes, initiatives and relevant deadlines.
• Support alignment between SDC and Swisscom Unit objectives.
• Help identify and resolve cross-team challenges and impediments.
• Contribute to tactical and operational initiatives within the SDC community.
• Support and coordinate the hiring process from the partner perspective.
• Contribute to defining job profiles and setting up hiring teams.
• Participate in interviews and support hiring decisions.
• Structure and oversee onboarding for new employees.

• Experience in people leadership, team leadership, HR, or a comparable people-focused leadership role.
• Experience as a Scrum Master, Team Coach or in a similar Agile leadership role is a strong advantage.
• Strong communication and stakeholder-management skills, with the ability to work effectively across different teams and organizational levels.
• Experience working in an Agile environment.
• Strong coaching and mentoring skills and a genuine interest in people development.
• Proactive mindset with the ability to anticipate needs and take action.
• Strong organizational and coordination skills, with the ability to manage multiple topics and priorities.
• Confidence in handling complex situations, making decisions and having difficult conversations when necessary.
• Strong drive for continuous improvement.
• Excellent English communication skills.

• 80 EUR monthly cell phone and internet allowance.
• Flexible schedule and possibility to work in hybrid mode.
• Ergonomic home office allowance in value of 500 EUR.
• Possibility to work abroad for 4 weeks each year.
• Health Insurance – includes gym or pool fitness membership, covers consultations with a psychologist or psychotherapist (issued after 1 month).
• Optics (200 EUR every 2 years).
• 24 working days of annual paid holiday per year.
• 5 dedicated paid learning day’s annually.
• Day off on your birthday or names day.
• 1 day off for social activities (voluntary project, adopting an animal)​.
• Collaborative, friendly and driven work environment.
• Work on innovations, cutting edge technologies and in autonomous high performance teams.
• Parking options.
• Continuous development environment that fosters your growth (conferences, cross-department experience sharing, learning platforms etc.).
• Annual salary review.