Job Description

You can:

Define and drive the strategy and roadmap for the virtual assistant platform
Transform recurring customer needs into scalable product capabilities
Design and improve customer journeys from demo to successful deployment
Partner with engineering teams to evolve the platform and user experience
Represent platform requirements in the development of TildeOpen, with a focus on quality, language support, and cost efficiency
Define the right balance between standard product functionality and custom solutions
Shape packaging, pricing, and go-to-market strategies together with sales teams
Stay close to users and leverage product insights to drive decision-making

Requirements

3+ years of product management experience, ideally with B2B SaaS or platform products
Experience with SaaS pricing, packaging, and subscription models
Knowledge of conversational AI, large language models (LLMs), and AI-powered products
The ability to navigate technical topics, collaborate effectively with engineering teams, and turn customer needs into scalable product solutions
Sound judgment in prioritization, decision-making, and scope management
Excellent written and verbal communication skills in English

Nice to have

A background in software engineering, data science or solutions engineering
Experience with no-code or low-code tools, templates or onboarding flows
Experience with virtual assistant platforms, customer support software or contact centers
Experience consolidating products or leading platform or customer migrations