Product Operations Specialist

We’re looking for a new Global Products Operations Specialist to join our team in Tallinn. This role is a unique opportunity to have an impact on Wise’s mission, being part of our cross-border/international Global Products Operations team and help save millions more people money. 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. 

A Global Products Operations Specialists' mission is to support Product Teams as a representative of the Operations Org - to ensure that new and current products, features and processes scale efficiently.

Here’s how you’ll be contributing to Global Products Operations team:

• Provide daily support to regional Payment Operations Teams for Global Products which includes Multi-currency account, Platform and Business.
• Work with product managers and developers of multiple product teams to find solutions and opportunities for process optimisation.
• Coordinate new products/partners set-up, testing and launch from operational side.
• Cooperate with various other teams in Wise (from Finance to Compliance).
• Own training, communication and documentation of Global Products Operations.

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!
• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.
• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. 

• You have excellent written and verbal English skills.
• You place customers first and you make no compromise on this.
• You’re accurate and pay attention to detail. You enjoy owning your work and taking charge on projects when needed.
• You’re a clear and honest communicator, persuasive and adaptive to different audiences.
• You're comfortable with feedback and being part of a team where ideas are shared and openness is valued.
• You’re proactive and a great relationship builder.
• You are flexible with your work hours. We aim to help our global customers any time they need it.
• You’re interested moving to Tallinn, Estonia (relocation and visa is supported).

Some extra skills that would be great:

• You have relevant experience working in operations or led cross functional projects that drive efficiency and scaling of manual work.
• You know how to use data to prioritise tasks that have the most impact to customers.

• Stock options in a profitable company.
• Wellbeing support - You and your family have access to an Employee Assistance Program, where you’ll be able to speak to qualified counsellors for support on anything that matters to you.
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave.
• National health insurance plan, with additional 3 health days per year, and sports allowance.
• Volunteering day off.
• Hybrid model of flexible working.

If you are interested, please submit your CV and cover letter in English.  

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.