Retail Credit Risk and Monitoring Unit Manager

Join us and get a once-in-a-lifetime opportunity to literally build a local banking champion!

As the manager of the Retail Credit Risk and Monitoring Unit, you will lead first-line credit risk activities for retail lending across the Baltics. You will ensure that lending is carried out within the organization's risk appetite, credit policies and regulatory requirements, while supporting sustainable business growth. The role combines portfolio oversight, underwriting governance, monitoring and development of credit decisioning capabilities in close collaboration with Business, Risk, Analytics, Data and Technology partners.

How You Will Make an Impact:

• Lead first-line retail credit risk: Manage credit risk and monitoring activities for mortgages, consumer loans, leasing, unsecured business lending and credit cards across Latvia, Lithuania and Estonia.
• Policy & governance: Ensure consistent application of credit policies, limits and lending standards; maintain alignment with internal governance and supervisory expectations.
• Underwriting excellence: Drive improvements in credit decision-making, affordability assessments, scoring models and underwriting documentation to ensure quality and consistency.
• Portfolio monitoring & reporting: Oversee ongoing portfolio performance monitoring, KPI/KRI design, early warning indicators and timely reporting to stakeholders and senior management.
• Risk identification & remediation: Identify emerging risks and trends, propose mitigations, and lead remediation actions in partnership with Collections, Operations and Business teams.
• Collateral & valuation oversight: Ensure robust collateral management and real estate valuation practices across private lending portfolios.
• Data quality & analytics: Promote high standards of data quality, validation and governance; work with analytics and BI teams to develop actionable insights and automated monitoring.
• Controls & systems: Ensure effective operation and continuous enhancement of credit decisioning tools, risk engines, affordability models and portfolio monitoring systems.
• Stakeholder & regulator engagement: Act as a key contact for local regulators and internal control functions; translate regulatory expectations into practical, compliant lending solutions.
• Team leadership: Lead, mentor and develop a diverse team of credit risk professionals, fostering a culture of accountability, continuous improvement and collaboration.

• Proven leadership experience in retail lending, credit risk management or portfolio management within a regulated financial institution.
• Strong knowledge of retail and micro-business lending products, underwriting practices, collections and credit lifecycle management.
• Experience with credit portfolio analytics, KPI/KRI design, performance management and risk-adjusted profitability analysis.
• Familiarity with regulatory frameworks, ECB and local supervisory requirements and credit risk governance principles.
• Data-driven mindset with the ability to interpret analytical outputs and challenge data, working closely with data and analytics teams.
• Practical experience with BI and reporting tools (Power BI, Tableau or similar) and understanding of SQL and database concepts.
• Understanding of credit decisioning systems, risk engines, scoring models, affordability assessments and early warning indicators.
• Experience in collateral management and real estate valuation principles.
• Excellent stakeholder management, communication and presentation skills; ability to influence at senior levels.
• Proven ability to lead change and deliver projects involving business, risk, regulatory or technology components.
• Fluent English, both written and spoken, as role operates at a Pan‑Baltic level.

Nice to have

• Credit portfolio analytics and monitoring methodologies.
• Experience designing and using KPIs/KRIs for portfolio performance and early warning.
• Business intelligence and data visualisation (Power BI preferred).
• Ability to understand and challenge SQL-based data flows and reporting logic.
• Familiarity with risk engine functionality and credit decisioning platforms.
• Knowledge of data quality management and data governance practices.

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor