Senior Manager Process Excellence O2C

ROLE PURPOSE AND GENERAL SUMMARY

The Sr. Manager, Process Excellence is a key driver of end-to-end process strategy, design, and optimization across finance and interfacing business processes. Reporting to the Director, Process Architecture, this role leads complex process analysis, future-state design, roadmap development, prioritization, and requirements definition across assigned Order-to-Cash (O2C) process areas. The role combines deep process expertise, finance acumen, continuous improvement capability, and strong understanding of enabling technologies to help shape scalable, standardized, and business-led process transformation.

The role works closely with the Director, Process Architecture, Finance Process Owners, Global Process Owners, Subject Matter Experts, Global Tech, and other stakeholders impacted by or involved in process change. The Sr. Manager translates process strategy into practical, scalable, and delivery-ready solutions by aligning stakeholders, structuring design decisions, and connecting business requirements to process and technology outcomes.

This is a process-first, cross-system role responsible for leading architecture work within assigned scope, including end-to-end process requirements, key controls, handoffs, governance considerations, operating framework inputs, and functional design across multiple systems and business interfaces. The role is expected to work independently within assigned priorities while escalating complex process issues to the Director when broader direction, executive alignment, or portfolio-level decisions are required. For O2C, this includes understanding how order management, billing, cash application, credit, collections, deductions/disputes, customer account processes, and related revenue and receivables activities connect across the end-to-end process.

KEY RESPONSIBILITIES

• Developing the Process Roadmap: Develop and continuously evolve the O2C process roadmap in partnership with the Director, Process Architecture, Finance Process Owners, and Global Process Owners by identifying value opportunities, process challenges, enterprise dependencies, BPO/service delivery considerations, and technology-enabled improvement opportunities aligned to corporate objectives, process owner strategy, and leading practices.
• Portfolio Prioritization: Drive prioritization discussions for process improvements and roadmap changes, articulating trade-offs, sequencing impacts, dependencies, and implications for related initiatives.
• Hands-on Delivery: Lead process design and delivery enablement activities, including workshop facilitation, requirements definition, current-state analysis, future-state design, process documentation, and coordination with Project Managers, Subject Matter Experts, business teams, and technical teams to implement process or solution changes.
• Knowledge and process thought leadership: Stay updated on general market, functional and industry development of general process practice and supporting technology, in support of the process vision and development.
• Drive stakeholder alignment for complex process changes by framing impacts, facilitating decision discussions, resolving cross-functional concerns, and driving alignment on process direction, priorities, and implementation approach.
• Lead process design activities across the portfolio, including workshop facilitation, requirements definition, current-state analysis, future-state design, and functional process design.
• Produce and maintain process documentation, design artifacts, and decision records needed to support alignment and implementation.
• Measurement & Impact: Define and track value realization metrics for the process to measure transformation outcomes and business value delivered.
• Critical Process Issue Resolution: Lead structured resolution of complex process issues by partnering with service customers, delivery teams, and internal or external technology partners to identify root causes and define sustainable solutions.

• Extended and independent experience in delivering business process transformation or operational excellence / continuous improvement.
• Strong experience in requirements definition, process design, workshop facilitation, and cross-functional solutioning.
• Strategic thinking with the ability to translate and anticipate business vision into process transformation strategies and opportunities, and ability to develop business and technical requirements.
• Experience working across multiple systems/platforms and understanding how technology enables process design, controls, and reporting.
• Strong understanding of end-to-end finance processes, with the ability to connect finance requirements to upstream and downstream business processes. For O2C, this includes the ability to connect requirements across order management, billing, cash application, credit, collections, deductions/disputes, customer account processes, and related receivables activities.
• Strong knowledge in process design methodologies, Lean Six Sigma, and continuous improvement practices.
• Proven ability to influence stakeholders and drive positive change and adoption across complex, matrixed organizations.
• Enterprise mindset, thinking beyond function or process; connects the dots to deliver end-to-end value.
• Excellent facilitation, communication, and stakeholder management skills.
• Results-oriented with experience driving measurable improvement outcomes.
• Experience working in or with a Finance or Shared Services environment in a complex, international organization.

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• Global and fast-paced work environment