Senior Roaming Engineer / Troubleshooting

Your main tasks will be:

• Ensure the stability and proper functioning of roaming services across the Baltics and Sweden, including IoT and Sponsored Roaming.
• Investigate and resolve roaming incidents, customer complaints, monitoring alarms, and roaming partner requests.
• Analyze complex network issues in cooperation with CS/PS Core teams, SS7 providers, Data Clearing Houses, vendors, and roaming partners.
• Support roaming charging systems and fraud prevention activities.
• Provide expert troubleshooting support to the team during service testing, helping resolve complex roaming issues and validate solutions.
• Maintain the overall health of roaming functionality and ensure reliable customer access to supported technologies and roaming services.

• Strong knowledge of mobile telecommunications networks and roaming technologies.
• Experience in troubleshooting complex roaming issues and analyzing network incidents.
• Understanding of CS/PS Core, SS7 signaling, roaming charging systems, and roaming fraud.
• Ability to analyze network problems, identify root causes, and develop effective technical solutions.
• Strong collaboration and communication skills to work with internal teams, vendors, and international roaming partners.
• A proactive, analytical, and solution-oriented mindset.

• high-quality health insurance and all social guarantees from the first working day
• paid mobile communications and home internet from the first working day and after 6 months - special discounts for family members as well
• the possibility to use flexible starting and ending time of the working day, depending on the specifics of the work
• addition holidays for children
• quarterly, yearly and "bring a friend" bonus
• possibility to work in a hybrid model (remote/on-site)
• in cooperation with IKEA - opportunity to improve the remote workplace at home
• regular courses and trainings
• free parking and closed bicycle storage near the office
• employee discounts for goods in Tele2 client centers and a special points system
• Go3 Television with a special employee discount
• delicious office coffee, tea and milkshakes, Tuesdays with fruits and Fridays with sweets
• specially prepared gifts on Christmas
• opportunity to train and develop your professional muscles in an international environment within a value-based company culture
• get to know your colleagues better by participating in company and your department's team building events
• job in the first well-being office in Latvia with all that's necessary for a productive work.