Job Description

We are a fast growing global fintech powerhouse – with HQ in Latvia and operations across Poland, Spain, Romania, Peru and now also Lithuania. We deliver innovative financial solutions across borders, combining tech-driven thinking with global reach.

You'll be the first real escalation point when things get tricky - the person who digs deeper than a password reset, actually follows a problem to its root, and leaves things better than you found them.

This is a hands-on support role with genuine scope. You'll own your tickets end-to-end, contribute to improving how we support our users, and gradually take on more infrastructure and tooling work as you grow into it. If you're someone who wonders "how could I automate this?" as often as you ask "how do I fix this?" - you'll fit right in.

How You’ll Make an Impact

Handle incidents and service requests, taking full ownership through to resolution.
Troubleshoot hardware, software, OS, and connectivity issues across Windows and macOS endpoints.
Support users across geographically distributed teams - clear communication matters here.
Maintain accurate ticket documentation and knowledge base articles.
Administer M365 user accounts, mailboxes, Teams, SharePoint, and OneDrive.
Assist with device enrolment.
Handle user lifecycle tasks - onboarding, offboarding, access provisioning.
Support network troubleshooting: connectivity, DNS, DHCP, VPN access issues.
Assist with keeping environment up-to-date and checking monitoring dashboards.
Escalate to the senior infrastructure team with well-documented context when needed.
Manage IT assets and their lifecycle.
Spot repetitive tasks and flag - or build - opportunities to automate or standardize them.
Contribute to runbooks and internal documentation.
Work closely with other IT Ops engineers on shared initiatives.
Help implement, deploy and configure wide range of applications (SaaS and on-prem) and ensure compatibility with domain policies and security standards.

Requirements

2+ years in an IT support role with Level-2 exposure.
M365 administration experience - user management, Exchange Online, Teams.
Comfortable troubleshooting Windows in a business environment.
Experience with Active Directory / Entra ID - user and group management.
Working proficiency in English (our company working language).
Reliable, methodical, and calm under pressure - incidents happen; how you handle them matters.
Ability to evaluate and test software solutions independently.
Familiarity with ITSM tools and ticketing best practices.
Strong documentation and communication skills.

Priekšrocības

Hands-on exposure to Microsoft Intune / Endpoint Manager (device compliance, configuration profiles)
Familiarity or experience with SIP/VoIP (especially VCC and 3CX) systems and network troubleshooting tools
Basic scripting skills - even if you're still building confidence here
Experience in a multi-site or multi-country IT environment
Certifications such as CompTIA Network+, Microsoft 365 Certified, or similar

Company offers

A competitive monthly salary of 1500 - 2200 EUR gross, depending on your experience.
Hybrid life - 3 days in the office, 2 days in your personal kingdom.
Workcation - enjoy up to 2 weeks per year working from anywhere.
Annual bonus & salary review once a year - because progress matters.
Learning & growth opportunities chose by you, approved by us.
Birthday off - your day, your rules.
Health insurance after probation - extra coverage to keep you fully protected.
Private gym on office premises - employee-only.