Service Desk Engineer

We are a fast growing global fintech powerhouse – with HQ in Latvia and operations across Poland, Spain, Romania, Peru and now also Lithuania. We deliver innovative financial solutions across borders, combining tech-driven thinking with global reach.

You'll be the first real escalation point when things get tricky - the person who digs deeper than a password reset, actually follows a problem to its root, and leaves things better than you found them.

This is a hands-on support role with genuine scope. You'll own your tickets end-to-end, contribute to improving how we support our users, and gradually take on more infrastructure and tooling work as you grow into it. If you're someone who wonders "how could I automate this?" as often as you ask "how do I fix this?" - you'll fit right in.

How You’ll Make an Impact

• Handle incidents and service requests, taking full ownership through to resolution
• Troubleshoot hardware, software, OS, and connectivity issues across Windows and macOS endpoints
• Support users across geographically distributed teams - clear communication matters here
• Maintain accurate ticket documentation and knowledge base articles
• Administer M365 user accounts, mailboxes, Teams, SharePoint, and OneDrive
• Assist with device enrolment
• Handle user lifecycle tasks - onboarding, offboarding, access provisioning
• Support network troubleshooting: connectivity, DNS, DHCP, VPN access issues
• Assist with keeping environment up-to-date and checking monitoring dashboards
• Escalate to the senior infrastructure team with well-documented context when needed
• Manage IT assets and their lifecycle
• Spot repetitive tasks and flag - or build - opportunities to automate or standardize them
• Contribute to runbooks and internal documentation
• Work closely with other IT Ops engineers on shared initiatives
• Help implement, deploy and configure wide range of applications (SaaS and on-prem) and ensure compatibility with domain policies and security standards

• 2+ years in an IT support role with Level-2 exposure
• M365 administration experience - user management, Exchange Online, Teams
• Comfortable troubleshooting Windows in a business environment
• Experience with Active Directory / Entra ID - user and group management
• Working proficiency in English (our company working language)
• Reliable, methodical, and calm under pressure - incidents happen; how you handle them matters
• Ability to evaluate and test software solutions independently
• Familiarity with ITSM tools and ticketing best practices
• Strong documentation and communication skills

Priekšrocības

• Hands-on exposure to Microsoft Intune / Endpoint Manager (device compliance, configuration profiles)
• Familiarity or experience with SIP/VoIP (especially VCC and 3CX) systems and network troubleshooting tools
• Basic scripting skills - even if you're still building confidence here
• Experience in a multi-site or multi-country IT environment
• Certifications such as CompTIA Network+, Microsoft 365 Certified, or similar

• A competitive monthly salary of 1500-2200 EUR gross, depending on your experience
• Hybrid life - 3 days in the office, 2 days in your personal kingdom
• Workcation - enjoy up to 2 weeks per year working from anywhere
• Annual bonus & salary review once a year - because progress matters
• Learning & growth opportunities chose by you, approved by us
• Birthday off - your day, your rules
• Health insurance after probation - extra coverage to keep you fully protected
• Private gym on office premises - employee-only