Spa Receptionist (m/w)

Chenot Palace Weggis is the new Health Wellness Retreat in Switzerland and also the flagship of the globally active Chenot Group. For almost 50 years, the company has specialised in the areas of health, wellness and luxury hotels. The core approach of our Health Wellness is based on the application of the famous Chenot Method®, which, in synergy with the Chenot diet, stimulates body and mind to detoxify and activate the self-healing powers. At Chenot, we practise Classical Western medicine as well as Chinese medicine. Located at the foot of the Swiss Alps and directly on Lake Lucerne, the Chenot Palace in Weggis has 97 rooms and suites, a restaurant and a tea lounge. The medical spa covers an area of 5,000m² and is equipped with state-of-the-art technology to support the Chenot Detox programmes.

Chenot Palace Weggis is the new Health Wellness Retreat in Switzerland and also the flagship of the globally active Chenot Group. For almost 50 years, the company has specialised in the areas of health, wellness and luxury hotels. The core approach of our Health Wellness is based on the application of the famous Chenot Method®, which, in synergy with the Chenot diet, stimulates body and mind to detoxify and activate the self-healing powers. At Chenot, we practise Classical Western medicine as well as Chinese medicine.

Located at the foot of the Swiss Alps and directly on Lake Lucerne, the Chenot Palace in Weggis has 97 rooms and suites, a restaurant and a tea lounge. The medical spa covers an area of 5,000m² and is equipped with state-of-the-art technology to support the Chenot Detox programmes.

It is a pleasure to welcoming you as a new member of our young, dynamic and international team and are looking for a Spa Receptionist (m/f) as from mid of February 2021 or upon arrangement:

• Keeping reception area clean & tidy and maintaining a consistent presence at the desk
• Respond to customer inquiries and/or complaints
• Ensuring a warm welcome to clientele at all times
• Schedule guest appointments, making sure the treatments booked are accurate and booked in suitable time frame
• Maintain client database
• Perform administrative duties such as monthly and daily stock, daily sales
• Plan spa services and programs
• Review operational records and reports to project product and treatments sales
• Ensure maintenance and housekeeping of the spa facilities
• Maintain confidentiality and impartiality
• In-depth knowledge of products and treatments offered
• Drive product sales in order to achieve sales budget
• Ensure required Health & Safety guidelines 

• A minimum of 1 year experience in a comparable position
• Very good knowledge of English and good knowledge of German as well as French and Russian
• Good communication and listening skills
• Genuine and caring character
• High degree of empathy 
• Ability to foresee clients' needs and act accordingly
• Good in diplomatic conflict resolution
• Effective team worker
• Excellent interpersonal and communication skills both verbal and written
• Open to work shifts/on weekends           

We offer you a new challenge in an internationally active company with continuous growth. The focus is on health, well-being and a luxurious ambience for our guests. You can play a decisive role in shaping the success of the company and make an active contribution to building a global brand. You will benefit from personal and professional development as well as from various services such as discounts on tourist leisure activities and other benefits.