System Support Engineer

Boost your professional journey as a System Support Engineer in Waypoint's Support Team! It's your gateway to an exciting role where innovation meets expertise.

It's a place where you can:

• Demonstrate your expertise for delivering exceptional end user support, ensuring seamless experiences for our valued users all over Scandinavia
• Dive into the inner workings of the system, perfecting your debugging and log analysis skills to identify and resolve issues swiftly and effectively
• Demonstrate your creativity by crafting ingenious workarounds, ensuring operations remain smooth even during complex incidents
• Thrive in an environment that values proactive solutions, where your ability to find and address challenges before they impact operations sets you apart
• Engage with a dynamic team, contributing to a supportive environment where collective expertise drives us toward success

What are you going to do?

• Support business key users by handling production incidents and support requests
• Be responsible for handling errors in messaging services and batch job failures
• Troubleshoot application errors, documenting problems and resolutions
• Participate in Incident and Problem management processes
• Support, coach, and guide team members in your areas of expertise

• Analytical skills to research and correlate information from disparate sources to formulate findings and root cause of reported issues
• Knowledge of C# and code debugging
• Good knowledge of MS SQL
• Willingness to work with system users and solving production issues
• Your friends most probably would characterize you as an excellent communicator (also in English to work with end users and colleagues from Nordic countries), a pro-active person with initiative

Nice to have

• Understanding of asynchronous communication using messages
• Understanding of batch job process fundamentals
• Experience with ITIL service operation processes
• Experience in application support

• Strong company culture: knowledge sharing, company events, interesting speakers, and other inspiring initiatives
• Career and development opportunities (e.g. 3 dedicated up-skilling days) in the biggest insurance company in the Nordics
• Challenging and exciting projects with autonomy to plan own tasks
• Extra vacation days, annual bonus, great insurance benefits, discounts on our products for you and your family, gifts, etc.
• Possibility of hybrid work, where office is our primary workplace
• A recently renovated office in Riga centre with a 24/7 gym on the premises
• Business trips to Baltic and Nordic countries