Account Manager (B2B iGaming)

We are looking for a proactive and customer-focused Account Manager to manage a portfolio of B2B operator accounts. The successful candidate will be responsible for building long-term client relationships, driving account growth, coordinating cross-functional projects, and ensuring an outstanding customer experience throughout the customer lifecycle.

Key Responsibilities

Manage a portfolio of B2B operator accounts and act as their main point of contact.
Build and maintain strong relationships with clients through regular communication via email, chats, and online meetings.
Monitor account performance and identify opportunities for growth.
Coordinate promotional campaigns and commercial activities with clients and internal teams.
Support the delivery of client projects, including game launches, provider activations, and other commercial initiatives.
Handle day-to-day client requests, questions, and issues, ensuring timely follow-up.
Work closely with internal teams to resolve operational and technical matters.
Keep account information and internal records up to date.
Prepare regular account updates and share relevant information with internal stakeholders.
Help identify ways to improve customer satisfaction and account performance.

Requirements

1 year of experience in Account Management, Customer Success, or a similar client-facing role
Strong communication and relationship-building skills.
Good organizational skills and the ability to manage multiple tasks.
A proactive attitude and willingness to grow
Ability to work both independently and as part of a team.
Good written and spoken English and Russian.
Good knowledge of Microsoft Office/Google tools applications

Nice to Have