2023-04-13 14:47:21

Guest Service Agent with Korean (part- time work)

CVMarket.lv klients

Job Description

Zatrzymaj się w DoubleTree by Hilton Hotel Wrocław, nowym hotelu w sercu miasta. Będący częścią kompleksu OVO Wroclaw hotel oferuje dostęp do wielu lokalnych obiektów, jak basen, klub fitness, spa i centrum odnowy oraz znajdujące sie w budynku restauracje.

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience. 

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure that the Front Office Manager and Guest Relation Manager are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary


What will it be like to work for this Hilton Brand?

It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hiltonâ„¢ understands that doing the little things well can mean everything.

If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it's at the DoubleTree at Hilton where the little things mean everything.

Job Requirements. What are we looking for?

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Good English and Korean language
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to work on your own and as part of a team
  • Previous experience in a customer-focused industry will be an asset
  • Polish language will be an asset

Company offers

Your benefits will include a very competitive salary. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about DoubleTree by Hilton --- where the little things mean everything