Job Description
Rejoignez-nous au Domaine du Mont D'Arbois pour la saison d'hiver 2020 - 2021!
Four Seasons Hotels & Resorts
Chez Four Seasons, nous pensons que reconnaître un visage familier, accueillir un nouvel arrivant et traiter chacun comme nous aimerions être traités, c'est important. Que vous soyez amenés à travailler avec nous, à séjourner chez nous, à vivre à nos côtés ou à nous découvrir, notre objectif est de laisser une empreinte dans votre vie, dont vous vous souviendrez toujours. En effet, nous pensons que la vie est plus belle lorsque nous sommes vraiment en lien avec les gens et le monde qui nous entourent.
We Are Four Seasons
Four Seasons Megève Collection
Retrouvez-nous à Megève, sur les versants du Mont d’Arbois, au cœur des Alpes françaises. Notre domaine est constitué de 2 hôtels Four Seasons, 10 restaurants dont 2 étoilés au Guide Michelin, ainsi qu’un golf. Nos établissements perpétuent l'héritage de la famille Rothschild, qui a cherché à y créer une expérience hôtelière inégalée il y a près d'un siècle. Caractérisé par un style français et s'inscrivant dans la tradition alpine, nos hôtels offrent un cadre intime et privilégié, aux premières loges du spectacle de la nature, aussi bien en été qu'en hiver. Découvrez nos restaurants de Montagne : La Taverne du Mont d’Arbois, restaurant traditionnel savoyard, offrant une cuisine au Grill & à la cheminée ; L’Auberge de la Cote 2000, restaurant traditionnel au pied des pistes ; Le Club du Mont D’Arbois, restaurant Fast Casual offrant une pause aux skieurs au pied des Télécabines du Mont D’Arbois ; L’Idéal 1850, Brasserie de Luxe au sommet du Mont D’Arbois, face au Mont-Blanc.
Jouez sur l'un des parcours de golf les plus renommés des Alpes, détendez-vous dans le plus grand spa de la région et régalez vos papilles avec Le 1920, notre restaurant récompensé par deux étoiles au Guide Michelin.
Come join us at Domaine du Mont D'Arbois for the winter season 2020 - 2021!
Four Seasons Hotels & Resorts
At Four Seasons, we believe that recognizing a familiar face, welcoming a newcomer and treating everyone as we would like to be treated is important. Whether you are working with us, staying with us, living with us or discovering our Resort, our goal is to leave a mark on your life, which you will always remember. Indeed, we believe that life is better when we are truly connected to the people and the world around us.
We Are Four Seasons
Four Seasons Megève Collection
Join us in Megève, on the Mont d´Arbois’ slopes, in the heart of the French Alps. The Resort consists of 2 Four Seasons hotels, 10 restaurants, 2 of which are Michelin-starred, as well as a golf. Our establishments continue the legacy of the Rothschild family, who sought to create an unmatched hotel experience nearly a century ago. Characterized by a French style and part of the Alpine tradition, our hotels offer an intimate and privileged setting, at the forefront of the spectacle of nature, both in summer and in winter. Discover our mountain restaurants: La Taverne du Mont d´Arbois, a traditional Savoyard restaurant, offering Grill & fireplace cuisine; L'Auberge de la Cote 2000, traditional restaurant at the foot of the slopes; The Mont D’Arbois Club, Fast Casual restaurant offering a break for skiers at the foot of the Mont D’Arbois Gondola; L’Idéal 1850, Luxury Brasserie at the top of Mont D’Arbois, facing the Mont-Blanc.
Play on one of the most renowned golf courses in the Alps, relax in the largest spa in the region and delight your taste buds with Le 1920, our restaurant awarded two stars in the Michelin Guide.
Requirements
The Position/Role
The Guest Services Agent is performing the duties of Valet, Door and Bell Attendants as well as shuttle driver, and reports directly to the Assistant Guest Services Manager. The Guest Services Agent responds to a wide variety of guest requests by accurately assessing the guest needs and expectations. As an ambassador of the hotel, the Guest Services Agent is also a Guest Relations Agent by being knowledgeable about the hotel facilities and the activities offered to our valued guests.
The Guest Services Agent performs the following duties:
Responsibilities
- Respond to all guests’ & management enquiries following and adhering to the Four Seasons Standards of service.
- Create a sense of arrival for resident and non-resident guests by welcoming them to the hotel and safely parking their cars in the garage.
- Deliver luggage received from Door staff, valet parking, and requests from Front Office.
- Provide a fond farewell departing guests at the hotel.
- Greet all guests and deliver luggage to room upon check-in, provide overview of the hotel, room orientation based off first time or return guest, pick up luggage from room upon departure, moving the luggage to storage of the front drive.
- Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Review daily movements (arrivals, departure, guests in house itineraries, restaurant reservations etc) to ensure proper handling of Special Attention Guests, VIP Guests and Groups (if applicable).
- Receive vehicles from guests and drive to the hotel garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity.
- Pick up vehicles when requested in a timely manner.
- Assess any damage to vehicle and clearly notes any damage on claim ticket along with locations of vehicle when parked.
- Deposit key and ticket in bell closet.
- Drive hotel cars to both pickup and drop off guests throughout the ski resort to specific drop off points and following speed limits and using caution to yield to pedestrians.
- Perform errands for guests and the hotel that may require local travel off of the property.
- Assist in inventory of Long Term Storage and Guest Items.
- Work harmoniously and professionally with all colleagues and management.
- Memorise regular guests’ preferences and habits to provide attentive and personalised service
- Speak clearly and communicate via radio to other staff members.
- Communicate to all support departments any necessary information or requests.
Additional overnight functions:
- Assist with overnight Housekeeping deliveries and basic requests.
- Walk property to collect doorknob hangers from guest rooms for in room dining requests.
- Audit vehicles parked in garage for front office to post charges nightly.
The list of responsabilities and duties is non exhaustive.
Your profile
Who You Are
1+ years of previous experience in a similar position required.
Experience in a luxury hotel/resort preferred.
Knowledge of French Alps or Megève and surrounding areas, highly desirable, however not required.
Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts.
Reading, writing and oral proficiency in the French language.
Oral proficiency in the English language.
Clean and Valid Driver’s License required.
Ability to multi-task in a high volume and demanding environment.
Ability to remain calm during challenging situations.
Strong communication and interpersonal skills.
This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorisation.
What to Expect
Be a part of a cohesive team with opportunities to build a successful career with global potential
Excellent Training and development opportunities
Competitive salary & wages
A culture that breeds success, and rewards it in many different ways
Company offers
Benefits Four Seasons Megève Collection employees can enjoy
Complimentary employee meals during working hours
Employee uniforms (does not include shoes)
Complimentary dry cleaning for employee uniforms
Medical benefit options
Complimentary accommodation
Discounted rates on seasonal ski passes
Discounted rates on ski rentals
Discounted rates on hotel recreational activities
More informations:
http://fourseasons.com/megeve
https://www.fourseasons.com/megevechalets
http://jobs.fourseasons.com/
