Hotel Operations Manager

Radisson Blu Hotel & Spa Daugava – Riga

We are seeking a dynamic and results-driven Operations Manager to lead all operational departments at Radisson Blu Hotel & Spa Daugava, reporting directly to the Cluster General Manager.

This is a key leadership role for an energetic professional who can successfully balance commercial performance with exceptional guest experiences. The ideal candidate is passionate about people development, operational excellence, and delivering those memorable “bright spot” moments that define our Yes, I Can! service culture.

At Radisson, we believe our success is built on empowering our team members with the knowledge, skills, and confidence to drive performance while creating genuine and memorable guest experiences.

• Highly motivated, enthusiastic leader with a natural Yes, I Can! attitude
• Strong people-oriented professional with excellent communication skills
• Results-driven, detail-focused, and solution-oriented mindset
• Degree or diploma in hotel, hospitality, or catering management (preferred)
• Proven experience in hotel operations with strong problem-solving skills
• Excellent leadership abilities with a hands-on, lead-by-example approach
• Commitment to exceptional guest service and passion for hospitality
• Fluency in Latvian and English (additional languages are an advantage)
• Strong IT proficiency across multiple platforms
• High personal integrity and ability to perform in a fast-paced, excellence-driven environment

• Competitive salary from 3300 EUR gross, depending on experience
• Dynamic role within an international, well-established hospitality group
• Career growth opportunities within Radisson Hotel Group
• Accident insurance from the first day of employment
• Health insurance after probation period
• Complimentary staff meals
• Free parking
• Professional and supportive team environment
• Exclusive discounted accommodation rates at Radisson Hotel Group properties worldwide for you and your friends

If you are ready to take the next step in your hospitality leadership career, we look forward to receiving your CV and application letter through the system.

The Operations Manager oversees all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, Spa, and other core service areas.

Responsibilities include:

• Ensuring the smooth and efficient daily operation of the hotel, delivering exceptional guest service at all times
• Leading and supporting Heads of Department to maximize guest satisfaction and operational performance
• Driving key hotel metrics, ensuring KPIs are clearly communicated and achieved
• Delivering the hotel’s budget and business plan, maximizing revenue, profitability, productivity, and brand reputation
• Analyzing operational performance and implementing best practices to enhance financial results and added value
• Ensuring full compliance with Latvian legislation, brand standards, and audit requirements
• Developing and mentoring operational teams through training, coaching, and performance management
• Optimizing staffing levels to balance outstanding guest service with cost efficiency
• Providing detailed forecasting and contributing to monthly reporting processes
• Playing an active role in strategic planning, budgeting, and business plan development
• Acting as Hotel-in-Charge in the absence of the Cluster General Manager