Darba apraksts
The On-Site IT Service Delivery Engineer (ITSDE) is responsible for maintaining the smooth functioning of the desktop & local telephony infrastructure (desktop & laptop computers, peripheral devices, communication equipment) in a specific geography or site, operating under its charge, guaranteeing and controlling the correct functioning of the systems and providing support to the user of each computer or operating system.
The On-Site IT Service Delivery Engineer also provider the “local hands” support to the centrally supported applications and infrastructure (network devices, servers, local data centres etc) under guidance and in conjunction with the central IT Delivery SSC.
Functional responsibilities
Provides administration and maintenance of IT hardware and software
Executes deployment of IT solutions and procedures from global IT Service Delivery, IT Architects or IT Bid team, generally as part of a project lead by a project manager
Coordinate, under a designated control from the central IT Service Delivery SSC, to ensure compliance with the Organization's IT standards, policies
Collaborates with cluster IT management (ITBP), central IT Service Delivery, IT Governance in the management of the site/geography IT infrastructure
Apply security policies, participate in the implementation of measures defined for this purpose and monitor compliance therewith.
Maintain close working relations with representatives of Contractors and Technology partners
Provide support to users, incident resolution
Maintain documentation for site infrastructure
Perform other IT related duties as required.
The On-Site IT Service Delivery Engineer also provider the “local hands” support to the centrally supported applications and infrastructure (network devices, servers, local data centres etc) under guidance and in conjunction with the central IT Delivery SSC.
Functional responsibilities
Provides administration and maintenance of IT hardware and software
Executes deployment of IT solutions and procedures from global IT Service Delivery, IT Architects or IT Bid team, generally as part of a project lead by a project manager
Coordinate, under a designated control from the central IT Service Delivery SSC, to ensure compliance with the Organization's IT standards, policies
Collaborates with cluster IT management (ITBP), central IT Service Delivery, IT Governance in the management of the site/geography IT infrastructure
Apply security policies, participate in the implementation of measures defined for this purpose and monitor compliance therewith.
Maintain close working relations with representatives of Contractors and Technology partners
Provide support to users, incident resolution
Maintain documentation for site infrastructure
Perform other IT related duties as required.
Prasības kandidātiem
Profile required
Minimum studies: Diploma or advanced vocational training in Information Technology. University training in Information Technology is an advantage.
Specific training and/or work experience in Networks and Communications is an asset.
Experience in administration and maintenance of IT infrastructure, e.g. workstations, laptops, servers, cabling and racking, backup and recovery system management, HW/SW inventory.
Experience in HW/SW installation.
Good understanding of data network technologies.
Good understanding of digital and IP telephony.
Advanced knowledge of MS Office applications.
Good knowledge of Service Desk-, Incident Management or another problem reporting tool for help desk operations.
Good knowledge of MS Windows operating systems and standard services such as, DHCP, DNS & WINS.
English: B1 – Threshold or intermediate.
Minimum studies: Diploma or advanced vocational training in Information Technology. University training in Information Technology is an advantage.
Specific training and/or work experience in Networks and Communications is an asset.
Experience in administration and maintenance of IT infrastructure, e.g. workstations, laptops, servers, cabling and racking, backup and recovery system management, HW/SW inventory.
Experience in HW/SW installation.
Good understanding of data network technologies.
Good understanding of digital and IP telephony.
Advanced knowledge of MS Office applications.
Good knowledge of Service Desk-, Incident Management or another problem reporting tool for help desk operations.
Good knowledge of MS Windows operating systems and standard services such as, DHCP, DNS & WINS.
English: B1 – Threshold or intermediate.
Uzņēmums piedāvā
If you are interested in working in the international company, being the part of global support team and think that you could thrive in this area, then please let us know! In addition to apply directly here, we kindly ask you to express your interest by sending your resume with a personal letter describing yourself, your experience in this area, as well as why you are applying for this position.
Looking forward to hearing from you!
Contact credentials: Gunta Ģeida, HR Generalist in the Latvia.
Looking forward to hearing from you!
Contact credentials: Gunta Ģeida, HR Generalist in the Latvia.
