Product Support Engineer (temporary contract – 1 year)

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic, and fast-paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners, and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

About the role

We are looking for a Product Support Engineer for Verifone EEMEA (Southeast Europe, Turkey, CIS countries, Middle East & Africa) region.

What you'll do:

• Provide Tier 1/2 Product Support on assigned products to regional partners.
• Work with partners to identify issues (HW/SW) and collect required logs/traces.
• Reproduce and resolve reported issues with the help of upper-level support.
• Provide timely updates to partners and other internal teams.
• Ensure reported issues are being follow-up within SLA (Service Level Agreement).
• You have 24/7 Standby as and when needed.
• You perform other related duties as assigned.

• You have a recognized Degree / Diploma in Computer / Electronic / Communication / Electrical Engineering or a computer-related discipline.
• Minimum 1-2 years of experience in a technical support environment is a plus.
• Experience in the payment industry and EMV/CTLS knowledge is an advantage.
• Having a basic knowledge or experience in a programming language (Java/C/C#/C++).
• Extraordinary communication skills, collaborative and cooperative approach, ability to build trust and influence.
• Action-oriented working style and strong customer focus.
• Excellent teamwork, analytical and problem-solving skills.
• Open to learning new technologies.
• You identify as a dedicated self-starter who isn't afraid to take initiative.
• Feeling responsibility to chase the given task.
• Fluency in English (both verbal and written).
• Possess customer service skills and experience in a professional service environment, with responsibility for supporting multiple applications and platforms, is preferred.
• Experience in Amdocs, JIRA platform is an advantage.
• Flexible to travel abroad - once in a couple of months.

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Remuneration: EUR 2400 gross.

Location: Verifone Baltic SIA, Krasta str. 105, Riga, Latvia.