Russian speaking customer support specialist

About the position as Customer Support Specialist.

As one of the international fastest growing customer experience outsourcers, Webhelp is leading the way in an ever-changing world of communications.

We need people with personality; people who have what it takes to master the art of communication. Great rewards and progression, you’ll find plenty of opportunities here.

It’s not just an ordinary call centre. Our open plan office is fun, lively, supportive and welcoming and you’ll always find something different about how we work that makes your life easier. We really value the people that look after our customers and work hard to make you sure you feel valued and that your contribution makes a difference.

We are looking for communicative, friendly and customer focused personalities to work within our lively call centre. 

As a Customer Service specialist, what kind of responsibilities will I have?  

• Taking incoming calls.
• Handling technical and service queries from customers.
• Provide exceptional customer service on every contact.
• You will deliver outstanding customer service in a proactive manner.

As an Incoming Customer Advisor, what skills & experience will I need? 

• Fluent Russian language and good English skills (Secondary school level).
• Excellent communication skills.
• Self-motivated and competitive.
• Computer literate.
• Ability to analyse information.
• Valid permission for full time employment.

What’s in it for you?

• Motivated salary with opportunity to earn more.
• Motivational bonus system.
• Opportunity to earn more.
• Paid professional training.
• Health insurance.
• An alternating work schedules.
• Great location - in the centre of Riga with outdoor terrace.
• International working environment.
• Learning and development opportunities - on-going training and up skilling throughout your career.
• Friendly colleagues and lots of fun!

What's next?

Once you apply, you have to complete 2 online Tests: FurstPerson Personality Test (Talent Assessment and Simulation) English test (time limit: 10 minutes)   

Both tests must be completed before you can move forward in the recruitment process!

Non-Discrimination: Webhelp see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us

Webhelp Latvia opening hours: Our contact centre is open between the hours 08:00 to 22:00 every day (An alternating work schedule: 8-9 hours shift work).

Please note that both Name and Surname in your CV has to be mentioned in English language in order to avoid discrepancies within automated profile creation process.

START: 11.09.2020

LOCATION: Riga, Kr. Valdemara 21

EMPLOYMENT TYPE: Full time

WORKING HOURS: According to opening hours 

LAST APPLICATION DATE: 10.09.2020

Making business more human for the world’s most exciting brands.

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients.

By choosing Webhelp they access the passion and experience of 50,000 game-changers from more than 140 locations in 36 countries. Each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners’ business.

Webhelp believes that making business more human leads to a better customer experience - and a healthier bottom line.

Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com

Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us.

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