We’re looking for a Workforce Management Lead to join our Tallinn office to help our teams deliver a Verification experience that helps customers onboard with less time, scales globally with our growth and helps us decrease our costs towards zero.
The role will definitely give you the opportunity to put all of your previous WFM experience to use, as there is very limited real time management and there is an increasing percentage of outsourcing, which adds levels of complexity to it all. We currently have 140+ Agents. We receive 10k of verification cases on average in a month.
With 10m customers we’re already moving over £5.4bn a month and have more than 140 people in our support team across the US, Estonia, Hungary, Singapore and Tokyo. We serve a wide range of customers from personal users, freelancers, small businesses and even enterprise level businesses and banks.You’ll be leading and developing the WFM function and building the teams within that are focused on these challenges, as well as partnering with our verification leadership and other operational teams.
Your mission is to:
This role will give you an opportunity to:
We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.
Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.
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